Terms of Use

This document is an electronic record under Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published and shall be construed in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of kailasakitchens.com website.

User Agreement

Your use of kailasakitchens.com and all the web-pages, hyper-links, tools and services provided thereunder (hereinafter referred to as “the Website” which expression shall include any successor or replacement website(s)) is governed by the following terms and conditions as applicable to the Website (“User Agreement”). This User Agreement shall come into effect upon each visit or usage of the Website, or upon your registration, or upon you providing any information on the Website. In this User Agreement, you are contracting with KAILASA GROUP, with other trade name of Kailasa Kitchens, a sole proprietorship firm with its registered office at : PLOT-129, F/F KH. NO 38 GALI NO 4, VILLAGE DABARI, SOUTH WEST DELHI, NEW DELHI, 110045

For the purpose of the User Agreement, “Registered User”, “Visitor”, and wherever the context may so require, “You” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as a Registered User using the computer systems of the Website, or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. A Registered User is one who has allocated himself a unique identification user name (“User ID” and “Password”) to become Registered User. The term and expression “You” shall, unless the context otherwise requires, include your legal heir, receivers, successors, liquidators and permitted assigns.

As a Registered User, this User Agreement shall be effective and binding upon your ‘acceptance’. “Acceptance” shall mean your affirmative action in clicking on the ‘check box’ and/or on the ‘continue’ button and/or or any affirmative action as provided on the registration page or using or accessing the Website through logging in by Your third party website user ID and password, including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, Twitter or any other social media website as permitted on the Website or generally using the Website in any manner, with or without using Your User ID and Password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the ‘check box’ or on the ‘continue’ button or any other button and do not seek to obtain access to or otherwise use the Website.

Amendments to the User Agreement

The Platform may amend this User Agreement at any time by posting a revised version on the Website. The revised version will be effective at the time Platform posts it on the Website. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement.

Important Disclaimers:

The following disclaimers are the key to determining any relationship between You and the Platform for Your use of the Website and for Platform providing any services on the Website:

Platform affiliates and service providers provide the Website and services on “as is” basis and without any warranty or condition, express, implied or statutory and specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website is at your risk.

The responsibility of the correctness of the declarations displayed on the Platform in relation to the products shall lie with You.

The Platform, its associates, affiliates and service providers and technology partners make no representations or Warranties about the accuracy, reliability, completeness, and/or timeliness of any content, or information/declarations provided by the Merchants for their products pursuant to compliance under the Legal Metrology (Packaged Commodities) Rules, 2011 (as amended) and the Legal Metrology Act, 2009, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted.

The Website is only a venue where users may meet and interact with one another for their transactions. Platform is not and cannot be a party to or control in any manner any transaction between two users of the Website. Platform neither recommends You to buy or sell any goods or services on the Website nor endorses any such goods or services nor provides any guarantee, warranty or assurance with respect to any goods or services made available on the Website. Further, Platform does not guarantee, warranty or provide any assurance on the behaviour of any user of the Website including any guarantee, warranty or assurance that any user (whether buyer or seller) will complete any transaction or act in a prudent manner. Save as otherwise provided in the clause titled “Limitation of Liability”, Your sole and exclusive remedy and Platform’s sole and exclusive responsibility and liability is to provide You necessary information (subject to the Privacy Policy and applicable laws) for You to deal with other users of the Website (including the sellers on the Website) with respect to any dispute.

Pursuant to the provisions of the Foreign Exchange Management Act, 1999, and applicable laws, the Platform may provide certain support services to facilitate the transactions between users of the Websites and such independent services may include listing management, warehousing services, logistics services, making available courier services and making available certain gems and jewellery certification services, and payment facilitation through nodal bank(s) under applicable laws. You understand, agree and acknowledge that the Platform will engage independent third party service providers to perform these services. The Platform may on reasonable efforts basis procure ordinary industry standard warranties from these third parties. You further understand, agree and acknowledge that the Platform will not be held liable or responsible towards You or towards any person claiming under or through You for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of the Platform and in such an event the total aggregate liability of the Platform shall be limited to the extent provided in the clause titled “Limitation of Liability”.

You understand, agree and acknowledge that Platform uses third party service providers to store and process Your personal information and other information which You provide to the Platform (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country’s or state’s data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the Platform. You agree and understand that Platform provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and Platform shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of Platform.

You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.

Electronic Communications

When You use the Website or send emails or other data, information or communication to the Platform, You agree and understand that You are communicating with the Website and Platform and all other Registered Users and Visitors through electronic records which are legally identifiable and enforceable, and You consent to receive communications via electronic records (Email, SMS, WhatsApp, App Push) from the Website, Platform and all other Registered Users and Visitors and as and when posted, communicated or required.

Service of Notice: The Registration Data and email ID or Your account details of the third party website through which You register with the Website will be construed as Your ‘designated electronic address’ and the Platform, Website, other Registered Users, Visitors, third parties and law enforcement agencies will communicate with You on your designated electronic address which will be deemed adequate service of notice / electronic record.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by various policies of the Platform as provided from time to time in various hyperlinks on the Website.

Taxes

You are responsible for paying all fees (if any) associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

Use of the Website

You understand and agree that Platform and the Website merely provide services to its Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents therein are advertised and listed by or on behalf of Registered Users and are third party contents. The Website also contains various third party user generated content and material. The Platform neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. Platform has no control over the third party user generated contents.

You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:

  1. You are solely responsible for Your Information, and the Platform and the Website act only as a passive conduit for your online distribution and publication of Your Information. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:
  • Belongs to another person and to which You do not have any right to.
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.
  • Harm minors in any way.
  • Infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items.
  • Violates any law for the time being in force.
  • Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
  • Impersonates another person.
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • Is false, inaccurate or misleading.

2. You shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

3. You shall not create liability for Platform or cause Platform to lose or disrupt (in whole or in part) the services of our service providers or other suppliers.

4. You shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, Information Technology Act 2000 as amended time to time and rules there under.

Please note that in accordance with the Information Technology (Intermediaries guidelines) Rules 2011, in case of non-compliance with rules and regulations, User Agreement and/or any policies contained or referred to herein for access or usage of an intermediary computer resource, the intermediary has the right to immediately terminate the access or usage rights of the users to the computer resource of intermediary and remove non-compliant information. This right is in addition to all other rights and remedies available to the Platform against You either in this User Agreement or any policy contained herein, in any applicable law or under torts.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there-under as applicable and as amended from time to time and also all applicable laws, rules and regulations and International laws (including without limitation all direct and indirect tax laws and all local, entry or usage related tax laws) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. In particular you shall ensure that if any of your items listed on the Website qualifies as an “Antiquity” or “Art treasure” as defined in the Act (“Artwork”), you shall indicate that such Artwork is “non-exportable” and sold subject to the provisions of the Arts and Antiquities Act, and shall ensure that it is not delivered to any buyer at any place outside India.

Platform for Communication

The Website is only a venue where users may meet and interact with one another for their transactions. Platform is not and cannot be a party to or control in any manner any transaction between two users of the Website.

All commercial / contractual terms are offered by and agreed to between buyers and sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to goods and services and after sales services related to goods and services. Platform does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between buyers and sellers. Without prejudice to the foregoing, the Platform may provide certain transaction support services to seller and buyers of the website as provided in various rules and policies on the Website.

Platform is not responsible for any non-performance or breach of any contract entered into between users. Platform cannot and does not guarantee, warrant, assure or ensure that the users will perform, undertake, consume or conclude any transaction concluded on the Website. Platform shall not and is not required to mediate or resolve any dispute or disagreement between users.

Platform does not make any representation or warranty as to the attributes (such as quality, worth, marketability, etc.) of the items or services proposed to be sold or offered to be sold or purchased on the Website. In particular, Platform does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website. Platform accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Platform does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular user that you choose to deal with on the Website and use your best judgment in that behalf.

Platform is only providing a platform or venue for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the seller and the buyer. At no time shall any right, title or interest over the items vest with Platform nor shall Platform have any obligations or liabilities in respect of such contract, except for certain transaction support services as provided in various rules and policies on the Website.

Platform is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply.

You release and indemnify Platform and/or any of its shareholders, directors, officers, personnel and representatives from any cost, damage, liability or other consequence of any of the actions of Your on the Website and specifically waive any claims that you may have in this behalf under any applicable law.

Platform cannot control the information provided by other users which is made available on the Website. You may find other user’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

The function of the Platform is limited to providing access to a communication system over which information made available by You is transmitted or temporarily stored or hosted. The Platform observes due diligence while discharging its duty as an intermediary under the Information Technology Act, 2000 and also observes such other guidelines as the Central Government may prescribe in this behalf. The Platform does not:

  • initiate the transmission;
  • select the receiver of the transmission; and
  • select or modify the information contained in the transmission.

Therefore, pursuant to the provisions of the Legal Metrology (Packaged Commodities) Amendment Rules, 2017, the responsibility of the correctness of the declarations displayed on the Platform in relation to the products shall lie with You.

Privacy

The Platform collects, stores, processes and use Your information in accordance with Platform Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by Platform in accordance with the Privacy Policy.

Payment Facility

Platform may from time to time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Breach

Without limiting other rights and remedies, Platform may limit your activity, immediately remove your information or buys, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:

  • If you breach the User Agreement or any terms or policies of the Website.
  • If your actions may cause legal liability for you, other users or Platform.

Platform may at any time at its sole discretion reinstate suspended users. Platform reserves the right to recover any amounts due and owing by you to Platform and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Kailāsa Kitchens Intellectual Property Protection Policy

Kailasakitchens.com “website” is an online e-commerce platform and modular homes, kitchen service provider includes home interior designing, kitchen interior designing, modular home cleaning services (pest control and termite treatment), modular kitchen manufacturing and installation.

Kailāsa Kitchens respects third party Intellectual Property rights and actively supports protection of all third-party Intellectual Property including Copyrights and Trademarks (“IP”). Kailāsa Kitchens is committed to removing infringing products from the website. To facilitate this, Kailāsa Kitchens has put in place a Infringement verification process so that intellectual property owners could easily report listings that infringe their rights.

  1. Report of Violations of Your Intellectual Property Rights: If you believe that your IP right has been infringed by website, you may follow the below process:
  2. The Intellectual Property right owner or authorized agent provide the following details and email it to hello@kailasakitchens.com. The email/takedown notice should contain the below information.
  • Identification or description of the copyrighted work/ trademark that has been infringed.
  • Clear identification or description of where the material that you claim is infringing is located on kailasakitchens.com with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement).
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
  • A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
  • Brand Name (in case of Trademark infringement).
  • Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments).

3. Once we receive the information, we will evaluate the contents of the notice and verify details.

4. We may take such action as we deem appropriate in keeping with our policies and applicable laws which may include, asking further details from you or taking down the content that was the subject matter of your notice.

5. Kailāsa Kitchens assures a takedown of any listing that infringes third party IP rights within 1 working day after being satisfied that:

  • Ownership of the intellectual Property has been established.
  • The infringer has been identified through proof of purchase or any other document.
  • The claim of infringement is based on objective and reasonable basis.

6. In the absence of the above, Kailāsa Kitchens also delists products within 1 working day of compliance with any directions or order passed by court or any other relevant authority. Kailāsa Kitchens strongly condemns counterfeiting and infringement of IP rights. Kailāsa Kitchens prohibits sale of such products on its website and penalises sellers who are found to be selling counterfeits on kailasakitchens.com.

7. Exclusive or Selective Distribution: Kailāsa Kitchens respects a manufacturer’s/sellers right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Kailāsa Kitchens to assist in enforcement activities.

Limitation of Liability

In no event shall Platform or its affiliates and service providers be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy).

In addition to any limitation of liability and various disclaimers provided elsewhere in this User Agreement, Platform’s entire liability and Your sole and exclusive remedy in any circumstance is limited to the following:

If You are a buyer: the Platform’s entire liability and your sole and exclusive remedy in any circumstance is limited to exercise its reasonable efforts to enable to You get the refund of the product price from the seller on the Website.

Other than the aforesaid, Platform shall have no liability to You.

Indemnity

You shall fully indemnify, keep indemnified, defend and hold harmless Platform and Platform’s shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party.

General

None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between You and Platform and You shall have no authority to bind Platform in any manner whatsoever nor shall Platform have any authority to bind you in any manner whatsoever. All the services provided by the Platform shall be as independent contractor and on principal to principal basis.

If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.

This Agreement sets forth the entire understanding and agreement between You and Platform with respect to the subject matter hereof.

In Platform’s sole discretion, Platform may transfer its rights and obligations under this Agreement, assign this Agreement or novate this Agreement without your prior express consent. However, Platform on reasonable efforts basis and if practicable may provide You with an advance intimation of any such acts.

Other Complaints

In the event you have any complaints or concerns with respect to the website or our services, please chat with us or email us at hello@kailasakitchens.com.

Governing Law

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India.

Arbitration

If any dispute arises between You and Platform during Your use of the Website or Your dealing with the Platform in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Platform. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Mumbai. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

Kinds of Services provided under Kailāsa Kitchens

On site work and project management services

Civil Works Merchant’s execution expertise in conjunction with expert interior designers will help customers to realise their dream home into reality. Everything needed to create the customer’s beautiful home i.e. from space designing, planning, budget planning, material selection, on-site execution, delivery and installation to project management, will be provided under these services. With personal designers, world class execution partners and the largest brand tie-ups, Kailāsa Kitchens will endeavor that the customer’s expectations are met by the services delivered by the Civil Works Merchants. The Civil Works Merchants are capable to undertake activities, including but not limited to, civil works, plumbing, electrical work, painting.

Modular furniture

Work with expert designers to design and create a perfect modular kitchen, wardrobe, and storage solutions. Modular Merchants provide a wide range of colours and materials to choose from, for the purpose of customising the modular furniture as per the customer’s needs and manufactured to utmost perfection. Modular Merchant’s modular offering meets global quality standards, comes with hassle-free delivery, installation and backed with years of warranties.

Modular Furniture Repairs

At Kailāsa Kitchens, we take pride in offering comprehensive services for modular furniture repairs, ensuring that your kitchens, cabinets, wardrobes, and other modular furniture pieces are well-maintained and functioning optimally. Our expert team is equipped to handle a wide range of repair and maintenance tasks, including cleaning, pest control treatments, and more. Here’s an overview of the services we provide:

Cabinet Repairs: Our skilled technicians specialize in repairing various types of cabinet damages, whether it’s fixing broken hinges, repairing damaged shelves, or addressing issues with drawer sliders. We ensure that your cabinet units are restored to their original condition, enhancing both functionality and aesthetics.

Wardrobe Maintenance: From repairing sliding doors to fixing faulty locks and handles, we offer comprehensive wardrobe maintenance services to keep your wardrobe units in top condition. Our team pays attention to detail to ensure that every aspect of your wardrobe is properly functioning and visually appealing.

Cleaning Services: Over time, modular furniture can accumulate dust, grime, and stains, detracting from its overall appearance. Our cleaning services are designed to restore the pristine condition of your furniture, using safe and effective cleaning agents to remove dirt and stains without causing any damage.

Pest Control Treatments: Pests such as termites and cockroaches can wreak havoc on modular furniture, causing structural damage and compromising its integrity. Our pest control treatments are specifically tailored to target and eliminate common pests, ensuring that your furniture remains pest-free and durable.

Customized Solutions: We understand that every repair or maintenance requirement may vary, which is why we offer customized solutions tailored to meet your specific needs. Whether you require minor repairs or extensive refurbishments, our team works closely with you to deliver solutions that align with your preferences and budget.

Loose Furniture and decor

Kailāsa Kitchens has more than 25 years of experience in the furniture and home décor segment in India. With Kailāsa Kitchens’ unparalleled portfolio of curated furniture listings and home décor product listings, customers do not need to go anywhere else. Kailāsa Kitchens has the range of products listings, to suit any décor or furniture requirements. All products come with delivery, installation services and post-purchase warranties.

Kailāsa Kitchens Journey

Filling of Inquiry Forms

Interested customers shall be required to fill in the details in the form that is available on the dedicated webpage of Kailāsa Kitchens for the purpose of availing these services. Kailāsa Kitchens’s representative shall reach out to the customers pursuant to such submission of inquiry forms.

Free online consultation and designing services:

Kailāsa Kitchens shall connect the customer to an expert bespoke consultant, who shall provide free consultation and designing services, basis the requirements and preferences as shared by customers. It is recommended that customers carry the floor plan, any reference images and have open discussions with the bespoke consultants. After the consultation, the bespoke consultant will share a brief that captures the discussed requirements.

Design and Concept Pitch:

The bespoke consultant will provide the customers with different concepts and designs digitally, basis requirements of the customer and layout of the premises shared by the customer, with a view to optimize the customer’s premises. These designs will be supported by mood boards that have references to designs, colours and materials, to give the customer a preliminary idea about how their home will look upon execution of the work. In addition to the design concepts, a tentative quote will be shared by Kailāsa Kitchens for the discussed scope of work, on behalf of the Merchants.

Acceptance of the provisional concept and design:

Basis the designs and quote shared on behalf of the Civil Works Merchants, the customer shall have the option to accept the provisional scope of work/provisional concept and design by remitting a certain percentage as an advance, as mentioned in the payment schedule below. In case of Modular Furniture, the customer shall have the option to accept the order and confirm the order basis the provisional scope of work /provisional concept and design , by remitting a certain percentage as an advance, as mentioned in the payment schedule below

Material selection:

Upon acceptance by the customer of the provisional design and remittance of the advance as stated above, the bespoke consultant will help the customers find the right materials that fit in the preferred style and budget of the customer. Kailāsa Kitchens works closely with the best brands in the industry, so all the materials are backed with warranties and are competitively priced.

Acceptance of detailed finalised designs:

The bespoke consultant will create finalised designs based on the customer’s feedback and material preferences. The finalised designed will be accompanied with BOQ (Bill of Quantities) which shall have the exact details of the scope of work, actual site quantities and project value. The customer shall have the option to accept the finalised scope of work and BOQ by remitting a certain percentage as an advance, as mentioned in the payment schedule below.

Execution of Service Agreement:

Upon acceptance by the customer of the finalised BOQs and scope of work and remittance of the advance as stated above, the customer shall be required to execute a Service Agreement with the Bespoke Merchant for execution of the works. The Service Agreement shall have the detailed work schedules and remittance timelines.

On site execution and project management:

Post the execution of the Service Agreement, the onsite execution by the Bespoke Merchant shall be commenced. During the course of execution, the customer shall be regularly updated on the progress via Kailāsa Kitchens’s PM tool, calls and site meetings. The Civil Works Merchant shall appoint a Site Supervisor to supervise the day to day execution of the project. There shall be stringent quality checks by Kailāsa Kitchens at various milestones to ensure a good finish.

Modular Furniture:

The modular furniture shall be manufactured with automated machinery and high standards of quality. Kailāsa Kitchens’ delivery and installation experts will deliver and install the modular furniture with stringent quality standards in a timely manner, on behalf of the Modular Merchant .

Furniture and decor:

The bespoke consultants will assist the customer to choose from the comprehensive product offerings available on the website to compliment the design and style preferences of the customer.

Site Handover:

Pursuant to execution of the scope of work, the site will be handed over by the Bespoke Merchants to the customer. Such site handover shall be accompanied by a site handover acknowledgement duly signed off by the Bespoke Civil Merchant, the customer and Kailāsa Kitchens as a confirming party.

Completion of Project:

The services hereunder shall be deemed to be completed on the date of completion of 3 months from the date of the site handover. The customer may approach Kailāsa Kitchens for any service related issue during such span of 3 months.

Payment Schedule

The customer shall be responsible to make timely remittance as per the schedule given below for the various services provided under the Kailāsa Kitchens Bespoke to the customer.

For Civil Works Project:

  1. On acceptance of provisional design and concept – 10% of project value
  2. On acceptance of final design, BOQs and scope of work – 40% of project value
  3. 50% project completed – 50% of project value

For Modular Furniture:

  1. Order confirmation – 10% of project value
  2. Before commencement of manufacturing of Modular Furniture – 40% of project value
  3. Completion of manufacturing of the Modular Furniture but before delivery of the Modular Furniture – 50% of project value

For Modular Furniture:

As per the payment model selected by the customer i.e. COD or prepaid.

General Terms and Conditions:

  1. The customer shall be responsible for providing true and correct information to the design consultant and the Bespoke Merchants. Neither Kailāsa Kitchens nor the Bespoke Merchants shall be responsible for any inadequate or incorrect deliverables due to misleading or inaccurate information provided by the customer.
  2. The Bespoke Merchants shall not be facilitating any services directly for the customer without Kailāsa Kitchens’ knowledge during the term of the project. The customer shall not approach the Bespoke Merchants without the knowledge of Kailāsa Kitchens.
  3. The customer and the Bespoke Merchants shall be responsible for adhering to all the terms and conditions as stated in the Service Agreement along with the SOPs, guidelines and other policies of Kailāsa Kitchens.
  4. Kailāsa Kitchens reserves the sole right to modify or withdraw, fully or partially, the benefits offered under this initiative, without any prior notice, from time to time. Kailāsa Kitchens reserves the right to extend or restrict the scope of this initiative to various locations in India.
  5. Kailāsa Kitchens shall not be liable for any kind of direct or indirect as well as financial or non-financial liabilities which may arise in the future due to, including but not limited to, customer complaints, deficiency in services, misleading information etc. under this initiative.
  6. The customer shall be responsible to make timely remittance as per the payment schedule mentioned above. Delay in remittance by the customer will entitle the Bespoke Merchants to stop the work. Any delay in project completion or costs incurred due to such delayed remittance by the customer shall solely be the responsibility of the customer. Neither Kailāsa Kitchens nor the Bespoke Merchants shall be held accountable by the customer for such delays or increased costs.
  7. The customer shall not be entitled to cancel the Order once the detailed finalised design, scope of work and BOQs are duly approved by the customer and the customer remits 40% of the project value as an act of Confirmation of the Order. The customer shall not be entitled to any refund once the customer remits 40% of the project value as an act of Confirmation of the Order. This is applicable for Modular Furniture as well as Onsite Work and Project Management Services.
  8. In the event the Customer does not wish to proceed with confirmation of the order, Kailāsa Kitchens shall be entitled to retain a cancellation fee equivalent to 50% of the consideration (10% of the estimated project value) remitted by the customer as an act of acceptance of the provisional design and concept. The cancellation fee is applicable for the Modular Furniture as well as Onsite Work and Project Management Services.
  9. Kailāsa Kitchens neither warrants the services provided by the Bespoke Merchants nor extends any kind of implied or explicit guarantees/warranties in relation to the services/ products rendered under this initiative.
  10. Our team strives to provide accurate scope and pricing information in the BOQ’s shared with you, but there could be, pricing errors or typographical errors. We cannot confirm the total cost of the project until after the Confirmation of the Order and we have done a thorough site survey. There could be variations in the cost based on site conditions and changes/additions in the scope.
  11. All payments are linked to the final project value as proposed in the BOQ and the difference between estimates and BOQ will be adjusted when the Order is booked.
  12. Any additions or changes in the scope will be treated as a sub-project and the payments for the same will be made as per the payment milestones.
  13. The engagement of a Bespoke Consultant for your project is subject to a payment of 10% of your estimated project value. The Order can only be booked in our system on receipt of 40% payment.
  14. Kailāsa Kitchens is not responsible for the delays in delivery, quality of materials and omissions by the Bespoke Merchants of loose furniture and home décor products.
  15. Every service and product provided herein shall be covered by the brand warranties as provided by the Bespoke Merchant.
  16. The customer expressly consents to receive all communications from Kailāsa Kitchens through email and SMS and agree to give timely approvals for the same. The failure to do so can lead to project delays.
  17. Before confirming of the Order under this initiative, the customer will be responsible to check the scope, description and costing before signing off the same as an act of acceptance.
  18. The colours, finishes and textures that appear on the 3D views are only for representational purpose and may vary slightly from the actual fitting.
  19. All material samples shall be confirmed and signed off by the customer before placing the Order of the same.
  20. The customer and Bespoke Merchants agree that Kailāsa Kitchens reserves the intellectual property rights on design briefs, drawings, design proposals, presentations etc. created for the project and all site photos,client reviews and comments.
  21. The customer may not otherwise contact the Bespoke Merchants that they meet though the Kailāsa Kitchens Bespoke project separately for any other purpose which would result in the customer barred from Kailāsa Kitchens Bespoke for future projects.
  22. The procurement of permissions and/or statutory approvals if any, will be the responsibility of the customer.
  23. The customer shall be responsible to designate a Lead Person in writing to Kailāsa Kitchens. All approvals will be procured from such Lead Person. To avoid any miscommunication, the designer will only coordinate with such Lead Person. The customer agrees that all communications made to the Lead Person by Kailāsa Kitchens shall be deemed to be made to the customer and consents provided by such Lead Person to Kailāsa Kitchens shall be binding on the customer. Neither Kailāsa Kitchens nor the Bespoke Merchants shall be responsible to inform the customer of any such communications or confirmations provided by the Lead Person in case the customer and the Lead Person are different.
  24. The customer acknowledges that Kailāsa Kitchens does not encourage direct negotiations between the material vendors for better deals by the customer. In case such activity is undertaken by the customer, timely delivery and quality of material for the same shall be the responsibility of the customer. Any implications on the project completion timelines or project value due to such acts of the customers, shall be the customer’s responsibility.
  25. Kailāsa Kitchens shall not be responsible for co-ordinating with 3rd party vendors appointed by the customer. Kailāsa Kitchens shall not be responsible for any delays in the work schedule due to 3rd party vendors as appointed by the customers and the resultant loss in time and resources.
  26. Kailāsa Kitchens owns the Kailasakitchens.com that offers modular home and kitchen services, interior design service, cleaning service, furniture and home décor products to potential buyers in India. Kailasakitchens.com applies proprietary, automated algorithms to rank how products are displayed in the Category Listing Pages as well as on Search Results Pages. Key parameters for ranking of products includes Actual Customer Experience, Product Popularity with Customers, Value Proposition for Customers, etc. Kailasakitchens.com also makes available to customers further options (called Filters) on the basis of Price, Delivery Timelines etc. Kailasakitchens.com periodically reviews the performance of the algorithms and ensure that required changes are made to live up to its high standards of Corporate Governance.

Further for any product or services related complaint or query, please contact us or email us your query at hello@kailasakitchens.com